Refund policy

Refund Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To qualify for a return, the item must be unused, unworn, in its original condition, with tags attached and in its original packaging. A valid receipt or proof of purchase is also required.

To initiate a return, please contact us at support@libertysoles.store. Approved returns must be shipped to the following address: 838 B Rd, Loxahatchee, FL 33470, United States.

Once your return request is approved, we will provide a return shipping label along with instructions on how and where to send your package. Please note that items returned without prior approval will not be accepted.

For any questions regarding returns, feel free to reach out to us at support@libertysoles.store.

Damages and Issues
Please inspect your order as soon as it arrives. If you find that an item is defective, damaged, or incorrect, contact us right away so we can assess the situation and resolve it promptly.

Exceptions / Non-Returnable Items
Some items are not eligible for return, including perishable goods (e.g., food, flowers, or plants), custom or personalized items, and personal care products (e.g., beauty items). We also do not accept returns on hazardous materials, flammable liquids, or gases. If you have any questions about a specific product's eligibility, please contact us.

Please note that sale items and gift cards are non-returnable.

Exchanges
The quickest way to get the item you want is to return the original item, and once that return is approved, place a new order separately.

European Union – 14-Day Cooling-Off Period
For orders shipped within the European Union, customers have the right to cancel or return their order within 14 days of receipt, for any reason and without justification. As with standard returns, the item must be unused, unworn, in original condition, with tags attached and in its original packaging, along with a valid receipt or proof of purchase.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process and reflect the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@libertysoles.store.