Privacy policy

Privacy Policy
Last updated: September 8, 2026

LibertySoles operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). LibertySoles is powered by Shopify, which enables us to deliver these Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

The term "personal information" refers to information that identifies or can reasonably be linked to you or another individual. It does not include information collected anonymously or that has been de-identified such that it can no longer be linked to you. Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:

  • Contact details – name, address, billing address, shipping address, phone number, and email address.
  • Financial information – credit/debit card numbers, financial account details, payment information, transaction details, and payment confirmations.
  • Account information – username, password, security questions, preferences, and settings.
  • Transaction information – items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, along with past transaction history.
  • Communications – information shared with us, such as through customer support inquiries.
  • Device information – details about your device, browser, network connection, IP address, and other identifiers.
  • Usage information – how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you – when creating an account, using the Services, communicating with us, or otherwise sharing information.
  • Automatically through the Services – via your device, cookies, and similar technologies.
  • From our service providers – engaged to support the technology and operations of our Services.
  • From partners or other third parties.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • To Provide, Tailor, and Improve the Services – to fulfill contracts, process payments and orders, manage accounts, arrange shipping, handle returns/exchanges, enable reviews, and personalize your shopping experience, including product recommendations.
  • Marketing and Advertising – to send promotional communications and display relevant advertisements, including based on your browsing or purchase activity.
  • Security and Fraud Prevention – to authenticate accounts, ensure secure transactions, and detect or prevent fraudulent or unlawful activity. You are responsible for keeping your account credentials confidential and should not share them with others.
  • Customer Communication – to provide support and maintain our relationship with you.
  • Legal Compliance – to comply with applicable laws, respond to legal requests, and enforce our policies or terms.

How We Disclose Personal Information

We may share your personal information with third parties for legitimate business purposes, including:

  • With Shopify and service providers performing functions such as IT management, payment processing, analytics, customer support, cloud storage, and order fulfillment.
  • With marketing and business partners to support advertising efforts. Shopify enables personalized advertising based on your activity across merchants and websites; you may opt out of such targeted advertising here.
  • At your direction or with your consent, such as for order shipping or third-party platform integrations.
  • With affiliates or other entities within our corporate group.
  • In connection with business transactions (e.g., mergers), to comply with legal obligations, enforce our policies, or protect our rights and the rights of our users.

Our Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to help operate and enhance the Services. Information submitted through our store may be shared with Shopify and other relevant third parties, which may be located in different countries. Shopify may also use aggregated data from interactions across its platform, including with other merchants, to provide certain enhanced features. In these cases, Shopify is responsible for handling related requests regarding your personal information. Learn more via the Shopify Consumer Privacy Policy, or manage your rights through the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may include links to third-party websites or platforms. We are not responsible for the privacy or security practices of external sites, and we encourage you to review their respective policies. Information shared on public or third-party platforms may be visible to others and is not governed by this Privacy Policy. Inclusion of any links does not imply our endorsement of that content or its operators.

Children's Data

Our Services are not directed toward children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has shared personal information with us, please contact us to request its deletion. As of this policy's effective date, we have no actual knowledge of "selling" or "sharing" personal information belonging to individuals under 16 years of age, as those terms are defined under applicable law.

Security and Retention

While we strive to protect your information, no security system is completely foolproof, and data transmitted to us may not always be secure. We recommend avoiding unsecured channels when sharing sensitive information.

We retain personal information for as long as necessary to maintain your account, provide our Services, comply with legal obligations, and resolve disputes or enforce agreements.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information, subject to applicable exceptions:

  • Right to Access/Know – Request details of the personal information we hold about you.
  • Right to Delete – Request deletion of your personal information.
  • Right to Correct – Request correction of inaccurate data.
  • Right to Portability – Request a copy of your data or its transfer to a third party.
  • Right to Opt Out – Opt out of the sale/sharing of personal data or its use for targeted advertising, which you may do here. If you browse with Global Privacy Control enabled, we will honor this as an opt-out request where applicable. We do not currently recognize other "Do Not Track" browser signals.
  • Managing Communication Preferences – Unsubscribe from marketing emails at any time; note that essential account/order-related emails will still be sent.

You may exercise these rights by contacting us using the details below. Learn more about Shopify's handling of your data at https://privacy.shopify.com/en.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity, or that of an authorized agent acting on your behalf, before processing certain requests, and will respond within timeframes required by applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. You may also have the right to appeal our response or file a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Transfers from the European Economic Area or United Kingdom will rely on approved mechanisms, such as the European Commission's Standard Contractual Clauses, unless the destination country is deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal or operational reasons. Updates will be posted on this page with a revised "Last updated" date, along with any additional notices required by law.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at:
📧 support@libertysoles.store
📍 838 B Rd, Loxahatchee, FL 33470, United States